Support

For a quick answer, include

• your account email address and the name of your space;
• your browser and your device (computer or phone);
• what you were doing, what happened, and a screenshot if possible.

I’m not getting my sign-in link

Check your spam folder. The link is valid for 15 minutes and works only once: if it has expired, request a new one on the Sign in page. If your address hasn’t been added to a space yet, no link is sent: ask your team’s administrator to invite you.

My microphone or camera isn’t working

Before you enter, the check screen shows your camera and microphone: allow them when your browser asks, and pick the right device. If you denied access, allow it again in your browser’s site settings, then reload the page. Without permission, you can still enter and see your colleagues.

I can’t hear a colleague

Move closer to them: conversations open between neighbors. If nothing happens, they may be in a quiet corner, or in a locked conversation. Also check that their microphone isn’t muted (icon on their thumbnail).

Adding or removing a colleague

A space administrator shares the invitation link, or adds an email address in “Members”; the colleague immediately receives their sign-in link. On the Team plan, each member takes up one seat.

Billing, seats and cancellation

It’s all explained in pricing: adding and removing seats, billing dates, free cancellation at the end of the period.

My data

To export or delete your space’s data, write to support@pixelbureau.io. The details are in the privacy policy.

Supported browsers

Recent versions of Chrome, Edge, Firefox and Safari, on desktop and mobile. Nothing to install.